Floor Assistant
Your floor remembers your regulars.
When each table opens, the waiter sees their favorites, the team's notes and the top-selling items.
Floor knowledge stays in the restaurant, not in someone's head.
No notebook and no regular having to explain themselves again.
Knowledge doesn't leave with the waiter
Favorites, add-ons and notes live in the system. When someone leaves, it doesn't leave with them.
A new waiter serves a regular without ever having seen them
Opens the table and has favorites, notes and booking context. No notebook from the previous shift.
The experience is consistent across shifts
It doesn't matter who's serving: the regular gets the same service on every visit.
How often has a regular had to repeat their order because a new face was serving?
No long-term contracts.
What your best waiter knows about the regular, now anyone knows.
Top sellers, ready before ordering
With no customer assigned, the panel shows the restaurant's best-selling items. A new waiter takes the order without knowing the menu by heart.
The regular's profile loaded when the table opens
Loads their history: favorites with add-ons pre-selected, team notes, last review and birthday alert.
The booking links the customer on its own
The customer is assigned automatically when the table opens. The waiter sees who they are, the booking notes and whether it's their birthday.
Team notes, on the table for the next shift
The team leaves notes: allergies, preferences, details. The next waiter sees them when the table opens.
Without the Floor Assistant, your customer knowledge lives in a waiter's head.
Available on Growth (€169/month) and Total (€249/month). No long-term contracts.
Frequently asked questions
What if I open a table and don't know who the customer is?
The Assistant shows you the restaurant's top-selling items so you can take the order quickly without searching. You don't need to identify the customer to take advantage of the recommendations.
What does identifying a regular add?
The system loads their history and recommends what they usually order, even with add-ons pre-selected. You also see their internal notes, last review and birthday alert.
What customer data do I need to use it?
It works with just a name, but name and phone is ideal to recognize them on future visits. The more data the CRM profile has, the more context the Assistant adds.
How does it connect with bookings?
If there's a booking linked to that table and time, the customer is assigned automatically when the table opens. The waiter sees who they are, the booking notes and whether it's their birthday, without doing anything.
What if I pick the wrong customer?
You can change it at any time. The panel updates the context instantly with the correct customer's profile.
What information does the Assistant store?
Preferences and ordering patterns from sales history, operational team notes, booking context and birthday alerts. All of the information comes from the CRM and order history.
Does it work on the Waiter App and the POS?
Yes. The Floor Assistant panel is available both on the waiter app and on the POS. It's enabled from the restaurant settings.
Do I need the Growth plan?
Yes. The Floor Assistant is available on the Growth (€169/month) and Total (€249/month) plans. It's not included in Basic, Control or Delivery.
Your best waiter leaves tomorrow. What about everything they know about your customers?
No long-term contracts.
