CRM

Every customer is worth their weight in gold. If you keep them.

Your customer base builds itself with every booking, pickup, delivery or digital receipt. History, average ticket and recurrence — without typing a thing.

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Qamarero CRM dashboard with customer list and recurrence statuses

WHY CRM

The customer base that works on its own.

No Excel, no manual uploads, no relying on the team to remember who's who.

It builds itself

Every booking, pickup, delivery or digital receipt adds the customer. You don't touch a thing.

Status with no manual work

New, casual, recurring and inactive are computed automatically. You know who comes back and who you haven't seen in a while.

Connected to everything

Feeds Loyalty, Marketing, Booking and Floor Assistant. One profile per customer, the whole ecosystem.

FEATURES

From an anonymous diner to a regular you know.

Full profile for every customer

History, average ticket, frequency, favorites and trend. All in one place, no searching.

Tags and internal notes on a customer in the CRM dashboard

Tags and team notes

Manual tags and internal notes. What the waiter knows stays saved even when they're not in.

Customer segmentation filters by status and tags for campaigns

Segmentation for campaigns

Filter by recurrence status, tags or consent. Segments feed Marketing campaigns instantly.

Customer leaderboard by total spend in the Qamarero CRM dashboard

Top customer leaderboard

Ranking of who spends the most and visits the most. Top N or percentile. Best customers, no math required.

Christian Gomez

Excellent work by this company. I've experienced first-hand how their tools were implemented at our family bar — it's a turning point for the hospitality sector. I recommend their services 100%.

Eddy Zambrano Loor

Nothing to complain about. Super intuitive and easy to use, a real plus for your venue. The team are all super friendly and attentive. Centro Parc, Valencia 🫶

Jessica Lombeida

Excellent app, very easy to use. It makes the job so much easier and you serve guests faster. Simply wonderful!

Francisco Javier Lebron

I'm the owner of the Oh la lá!! pub. They're excellent in service, treatment and commitment. I'm very happy with them. Totally recommended. My business runs much better now.

Andrés Ruiz Barceló

Great service. We use it at our burger joint «Vía Trajano» and we're really happy. Service and customer support are excellent, plus they keep updating the software, improving it and polishing small details. Highly recommended.

Plan-B Terraza-Bar

The QR ordering system and POS management Qamarero offers has completely changed how we work and multiplied our productivity. Unbeatable service and work ethic.

Dani Kasumov

A 10. They make it easy to adapt everything to your business, always available, never a bad answer. Thanks to everyone, especially Pablo who's always available.

Manuel Aldana

We work with them in El Puerto de Santa María. The change was huge, plus they keep updating and improving every day. Guests order from the table and can also pay. And we can update and work from home as if we were in the café. 💯

Kelvin Martinez

Good company and a great option to speed up orders and service. Highly recommended.

Trinidad Gonzalez

Great app that's helping us serve customers faster. Whenever we have a question they sort it out straight away. Great team.

Is customer data saved automatically?

Profiles are created when the customer identifies themselves on a booking, a pickup/delivery order, a digital receipt sign-up or via manual entry. Card payment alone does not create a profile automatically.

Can I see a customer's order history?

Yes, from the customer profile you see every order, visit frequency and average ticket. Also their favorite products and how their activity evolves.

Does the CRM work on every plan?

Yes, the CRM is included in every Qamarero plan from Basic (€119). You don't need an advanced plan to start knowing your customers.

Can I export my customer base?

Bulk export isn't currently available as a product feature for restaurants. The data is used internally to segment Marketing campaigns.

Is it worth it if I have little data right now?

Every day without a CRM is a day of customer data you're losing. The sooner you start, the faster you'll have a useful base for campaigns and to recognize your regulars.

How is it different from a generic CRM like HubSpot?

Qamarero measures what matters in hospitality: visits, favorite dishes and average ticket. You don't have to adapt a B2B sales CRM to your restaurant or merge data by hand.

How do I set up the CRM?

The CRM is on by default. Optionally you can configure the recurrence window, visit thresholds and the leaderboard from the dashboard to fine-tune the automatic classification.

Can I create customers manually?

Yes, you can add customers by hand from the web dashboard or from the POS. Useful for logging someone who pays in cash or who doesn't go through a digital flow.