Urban Grill & Burgers

Urban Grill and Burgers opened its doors in La Rinconada (Seville) with a clear idea: not to drag along the pen-and-paper problems typical of a growing burger joint. They decided to start already digitised from day one.

Success story: Urban Grill & Burgers

From opening day, they offer their customers the option to order and pay from the table by QR. The kitchen receives orders directly on the KDS, with no paper or manual transcription. The team focuses on preparing great burgers, not on managing operational chaos.

Key takeaways

• Already digitised at opening: no pen and paper or old POS systems
• Order and pay from the table by QR to take pressure off the bar
• KDS in the kitchen with priorities and times per station
• Real positive feedback from La Rinconada locals

Opening without inheriting chaos

Most burger joints come to Qamarero after years with old systems, paper and a POS that crashes on Saturdays. Urban Grill and Burgers skipped that whole phase. They rolled out Qamarero before serving their first burger, so the team learned from scratch with the final system.

What the locals say

In the video, the people of La Rinconada share their experience: they were surprised they could order from the table without waiting for a waiter, they appreciate the speed and notice the service is warmer because the team is not running to take notes. Invisible technology in service of a more human touch.

Result

• -40% order errors from the first month of operation.
• +25% service speed at peak hours.
• Positive reviews focused on speed, service and how modern it feels.

Hospitality owners like you already trust Qamarero