Bar Café 20

A great example of how innovation and tradition go hand in hand. Qamarero has helped this restaurant improve service, allowing them to serve their classic dishes better than ever.

Success story: Bar Café 20

Restaurante Café Bar 20, located at Avenida Pío 12 number 66 in Pilas, is a special spot offering a wide variety of tapas and homemade dishes. This family business was born from the dream of Isa’s parents, the current manager, who have devoted their lives to hospitality. With more than eight years of experience, Café Bar 20 has won the hearts of its customers with its delicious traditional food.

Although the restaurant has a presence on social networks like Instagram and Facebook, most of its customers come through personal recommendations. That is a great achievement for Café Bar 20 because it shows the quality of the food and service. Recently, the restaurant took a step toward modernisation by adopting a new digital ordering system called Qamarero, which has significantly improved efficiency and customer satisfaction.

Key takeaways

• Café Bar 20 offers a variety of tapas and homemade dishes that customers love.
• The restaurant has adopted a digital ordering system that has improved service.
• The new technology has boosted efficiency and customer satisfaction.

The story of Restaurante Café Bar 20

Restaurante Café Bar 20 opened its doors more than eight years ago at Avenida Pío 12 number 66 in Pilas. This welcoming venue grew from the dream of a couple with extensive experience in hospitality.

The manager, Isa, brings a passion for cooking and knowledge of Asian and Mediterranean cuisine. That is reflected in the varied menu, which offers both homemade dishes and traditional tapas.

The restaurant has gained popularity mainly through word of mouth. Happy customers have been the best advertising for the business, although they also keep an active presence on Instagram and Facebook.

Recently, the restaurant adopted a digital ordering system called “Qamarero”. This tool has improved service efficiency and customer satisfaction. The team helps diners use the system, which lets them place orders at any time.

The new system has brought several benefits:

• Faster service
• Wider variety of products ordered
• More time to interact with customers
• Easy to add special notes to orders

The team at Café Bar 20 is delighted with this innovation and believes it could be useful for other hospitality businesses.

Variety of dishes and specialities

Café Bar 20 offers a wide range of homemade dishes and tapas. The kitchen is based on traditional recipes but also includes touches of Asian and Mediterranean cuisine. This blend of flavours reflects Isa’s passion and experience across different culinary styles.

Customers can enjoy plenty of options on the menu. There are mains, varied sides and the option to personalise meals to each diner’s taste. This flexibility means everyone finds something they like.

The digital menu makes it easy for diners to choose between the many options. They can see photos, descriptions and add special notes about how they want their dish. That helps the kitchen prepare exactly what the customer wants.

With this system, the restaurant has noticed customers ordering a wider range of products. The ease of exploring the menu encourages diners to try new dishes and combinations. The dining experience becomes richer and more diverse for visitors.

Social media presence and local recognition

Café Bar 20 has built a solid social media presence. The restaurant keeps active profiles on Instagram and Facebook, sharing photos of its delicious dishes and menu updates. These platforms help attract new customers and keep regulars informed.

Despite this digital presence, the main source of new diners for Café Bar 20 is word of mouth. Happy customers share their positive experiences with friends and family, generating a steady flow of new visitors. This kind of promotion is very valuable for the restaurant, since personal recommendations tend to be more convincing than traditional advertising.

The team at Café Bar 20 strives to deliver exceptional service and create memorable experiences for customers. That has resulted in growing local recognition and a loyal customer base. The combination of social media presence and the power of word of mouth has helped Café Bar 20 establish itself as a popular dining destination in the area.

Switching to modern systems

Café Bar 20 has taken an important step by adopting new technology. They used to take orders with pen and paper. Now they have a digital system called “Qamarero”.

The change has been very positive. The team learned to use the new system with help from the experts. It was easy and quick to grasp. The team now shows customers how to use it.

The new system has plenty of advantages:

• Faster and more convenient
• Customers can order at any time
• Lets them add notes to orders
• The kitchen receives orders instantly

The team is happy with the change. They have more time to look after customers. The relationship between staff and customers has improved a lot.

The restaurant has noticed customers ordering a wider variety of dishes. That is good for the business. If any issue comes up, technical support sorts it out quickly via WhatsApp.

The team at Café Bar 20 believes this system can help other businesses. It has been very useful for them and they think it adapts well to different types of restaurant.

Advantages of the Qamarero digital system

Easy and practical to use

The Qamarero digital system is very simple to use. Staff and customers find it convenient and quick. It replaces the traditional pen-and-paper method of taking orders. Customers can place their orders at any time, saving time and improving their experience.

Training and team support

The Qamarero team offers excellent training. They show staff how to use the system and how to explain it to customers. They also provide quick technical support via WhatsApp if any issue comes up. That makes the transition to the new system smooth.

Efficient orders and dynamic menu

The system lets you create an attractive digital menu. Customers can easily browse the options and place personalised orders. The notes feature is very useful for dishes with many variations or sides. That makes orders more accurate and ensures they reach the kitchen correctly.

Better service and customer satisfaction

With Qamarero, staff have more time to look after customers. They can make sure everything is to the customer’s liking and improve the experience. Customers order a wider range of products. The relationship between customers and staff has improved a lot thanks to this system.

Improvements in service and customer experience

Using the new digital tool has transformed how Café Bar 20 works. Waiting staff now have more time to look after customers and make sure their visit is enjoyable. That has led to better relationships between team and diners.

Service speed has increased significantly. Orders go straight to the kitchen, allowing dishes to be prepared faster. Customers can easily make changes using the notes feature in the app, which is especially useful for sides and dish variations.

There has been a noticeable rise in the variety and quantity of products ordered. That suggests customers feel more comfortable exploring the menu and ordering more when using the digital tool.

The team is very happy with the change. They consider the new way of taking orders easy to use for both staff and customers. They believe this tool could be useful for other businesses in the sector.

A recommendation to other businesses

The digital ordering system has been very useful for Café Bar 20. The manager believes this kind of tool can adapt well to different types of business. The team is happy with the results and thinks other establishments could benefit too.

Ease of use is a great advantage. Both staff and customers learned to handle the system quickly. That helps save time and improve service efficiency.

Another advantage is the technical support. When questions or issues have come up, the app team has responded quickly via WhatsApp. That gives peace of mind to businesses that want to try this technology.

The system also lets you personalise menus. Café Bar 20 was able to add side options and dish variations easily. That improves the customer experience and increases sales.

Hospitality owners like you already trust Qamarero